How we got here
Telephones communicate by way of copper wires. At least, that’s how it started, and there are still quite a few copper-connected telephones. When I first used a home phone many years ago, the phone cord was wired into a wall jack with screw terminals, and if anything went wrong we had to call the phone company to have it fixed. Portability came years later when the phone company made square 4-pronged plugs and jacks (that only they could install) to allow users to move the phone from one room to another. Modular plugs like we know today followed.
It wasn’t until the 1980’s that I first saw a “digital” PBX telephone. The first ones weren’t what we would call digital now; they were hybrid phones with one pair that carried analog voice and an accompanying signaling pair. Digital sets did finally follow. An AT&T account rep told me once that the Nortel telephones weren’t digital because digital sets had to use four wires. At the time, AT&T digital phones used pins 1, 2, 3, & 6 just like Ethernet. I never understood the logic behind that engineering decision.
Meet NovaMedia, our multimedia system for contact centers, receptions and / or telecommuting, with which your customers can communicate with your company through phone calls, voice and web chat, or from a mobile application, click here.
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