5 ways cloud telephony is powering growing businesses

Microsoft has listed cloud telephony as one of the four technology trends that have the potential to shape businesses. Cloud telephony is emerging as a major enabler of new business trends for both established businesses and startups- as somewhat of a magic solution that intersects service and scale. And this is precisely the reason why cloud telephony is a boon for growing businesses. For a business in the growth phase, reliability and scale are the two most important factors. That is what cloud telephony promises. When reliability and scale are taken care of, it is easy for the business to focus on it’s core competence without having to worry about infrastructure to power customer conversation.

Here the prime reasons why cloud telephony is the best way to power growing businesses:

Customer support infrastructure is taken care

In a growing business, addressing customer grievances to grow the tribe of happy customers is one of the most important tasks. Location, unavailability of agents, missing calls due to lines being busy, solving multiple issues, etc. are things that every business struggles with. Cloud telephony makes call management infinitely easier. The infrastructure is taken care of. There will no need to worry about issues like lines being down, unavailability of phone lines, untraceable missed calls etc. There is no need to invest in manpower or technology to ensure these factors don’t impact the performance of the support team.

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