Friday, November 11, 2016

What Is Telecommuting? - Definition, Pros and Cons

Telecommuting (also known as working from home, or e-commuting) is a work arrangement in which the employee works outside the office, often working from home or a location close to home (including coffee shops, libraries, and various other locations).

Rather than traveling to the office, the employee “travels” via telecommunication links, keeping in touch with coworkers and employers via telephone and email.

The worker may occasionally enter the office to attend meetings and touch base with the employer. However, with many options for distance conferencing, there may be no need to visit the office.


What Are the Benefits of Telecommuting?

There are many benefits to telecommuting. Telecommuting allows a worker greater freedom regarding his or her work hours and work location. This gives the employee more flexibility to balance work and personal obligations.

Often, working from home can actually make you more productive, because you do not have the distractions of an office space.

There are also many benefits to employers. Allowing workers to telecommute often makes them more productive, which benefits the company. Telecommuters are also likely to be happier in their jobs and are therefore more likely to stay with the company. Telecommuting even saves companies money in office expenses.

To continue reading this article, click here.
Meet NovaMedia, our multimedia system for contact centers, receptions and / or telecommuting, with which your customers can communicate with your company through phone calls, voice and web chat, or from a mobile application, click here.


Tuesday, November 8, 2016

Using Surveys to Get the Information Your Business Needs - Survey Says? Identify Your Objectives

It's called the Information Age for a good reason: information is the lifeblood of business today, and companies live and die by the stuff.

Surveys are one of the primary vehicles for collecting the information businesses need. Done right, surveys can reduce new product and other risk; generate insights about employees, customers, and markets; and align PR, advertising, and other communications programs with target constituencies. Done poorly, they can derail strategy and generate misguided marketing, customer service, and communications plans.

Your business—and your business strategy—is only as good as the information you have. So how do you ensure that a survey will give you the information you need?

First, you have to identify what you are looking for and understand just what surveys can—and cannot—do.


Powerful tools
Advanced statistical analysis makes surveys enormously powerful and insightful. Once, conducting a survey was so complex and time-consuming that few companies could afford to do it. But increased processing power, new technologies like computer-aided telephone interviewing (CATI), affordable analytical software, and lower communications costs have put the capability to conduct meaningful surveys within the reach of the smallest company or department.

To continue reading this article, click here.


Know NovaSurvey, a tool adapted to measure, to collect information and generate reports and statistics that help marketing research, data collection, recruitment, pricing studies, among others, click here.